---
title: "Help in case of problems: Help menu and support process for questions or problems with the apps"
slug: "help-in-case-of-problems-help-menu-and-support-process-for-questions-or-problems"
updated: 2026-08-13T09:58:22Z
published: 2026-08-13T09:58:22Z
canonical: "docs.homag.cloud/help-in-case-of-problems-help-menu-and-support-process-for-questions-or-problems"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.homag.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Help in case of problems: Help menu and support process for questions or problems with the apps

![Aufruf des Hilfe-Menüs über das Support-Symbol](https://cdn.document360.io/43eaea7e-f51c-41df-9b73-bf55e0b1d20d/Images/Documentation/Help-menu-01-de_01(1).jpg?sv=2026-02-06&spr=https&st=2026-11-09T23%3A47%3A12Z&se=2026-11-10T00%3A47%3A12Z&sr=c&sp=r&sig=GXhfzHfUH6IGKS2Nj23Op1RPzXxY2OK51k%2BuPV5FCxA%3D)

Access the Help menu via the support icon

![Im Fall eines Fehlers sollte direkt eine E-Mail an unseren Software-Support gesendet werden. Nur so können wir eine effiziente Fehlerbearbeitung sicherstellen.](https://cdn.document360.io/43eaea7e-f51c-41df-9b73-bf55e0b1d20d/Images/Documentation/Help-menu-02-de(1).jpg?sv=2026-02-06&spr=https&st=2026-11-09T23%3A47%3A12Z&se=2026-11-10T00%3A47%3A12Z&sr=c&sp=r&sig=GXhfzHfUH6IGKS2Nj23Op1RPzXxY2OK51k%2BuPV5FCxA%3D)

In case of an error, an email should be sent directly to our software support. This is the only way we can ensure efficient error processing.

![Alle relevanten Daten wie Kundenname, App und Appversion sowie der Nutzer werden in die E-Mail bereits automatisch eingetragen.](https://cdn.document360.io/43eaea7e-f51c-41df-9b73-bf55e0b1d20d/Images/Documentation/Help-menu-03-de(1).jpg?sv=2026-02-06&spr=https&st=2026-11-09T23%3A47%3A12Z&se=2026-11-10T00%3A47%3A12Z&sr=c&sp=r&sig=GXhfzHfUH6IGKS2Nj23Op1RPzXxY2OK51k%2BuPV5FCxA%3D)

All relevant data such as customer name, app and app version as well as the user are already automatically entered in the e-mail.

Our goal is to provide you with easy-to-use and intuitive apps. Of course, if problems or difficulties arise, we will not let you down.

To do this, a [help menu](/v1/docs/en/allgemeines-kurz-erklaert-hilfe-menue) can be called up directly in any app (e.g. [intelliDivide](/v1/docs/en/intellidivide-tutorial-erste-schritte) or [productionManager](/v1/docs/en/productionmanager-tutorial-erste-schritte)) via the **support symbol**.

Depending on the app, you will be offered different menu items:

- Documentation
- FAQ
- Email Support
- Activation of support access

If a HOMAG is assigned to an app, a link will also appear that leads directly to the [HOMAG CUBE diagnostics page](https://my.homag.cloud/#/) .

---

## Contact person

HOMAG Group AG

+49 7443 13 0

[info@homag.com](mailto:info@homag.com)