Why do I have to register with tapio?
In order for the serviceAssist app to identify machine faults, the machine must send data. Error messages are sent to tapio via the CloudConnector and analyzed by serviceAssist.
Why don't I get suitable solution suggestions for all error messages?
serviceAssist Advanced mainly provides support in the event of serious malfunctions. Sometimes a message is only issued when the frequency of errors increases, certain combinations of error messages occur or premature wear can be assumed.
Why is serviceAssist Advanced not available for all machines ?
All proposed solutions are created by service employees and have individual content for each machine type.
Missing machine types are added, and an up-to-date overview can be found in the Requirements section.