No machines are displayed
.png?sv=2026-02-06&spr=https&st=2026-08-21T09%3A46%3A26Z&se=2026-08-21T09%3A57%3A26Z&sr=c&sp=r&sig=5lwBzDTJF52%2BS9tUfWiNxjCAv3O0Wt7jXUhETNMCRSc%3D "Es werden keine Maschinen angezeigt")
If you don't see any machines in the app yet, please do the following:
First of all, check the requirements to see if your machine is compatible or can be retrofitted.
License: You need one license per machine. In the tapio shop you can purchase licenses for the MMR Mobile.
Register your machine at tapio.
Assign the license in tapio to the appropriate machine.
Within 4 hours, your machine should be displayed on MMR Mobile.
The machine shows "no data available"
.png?sv=2026-02-06&spr=https&st=2026-08-21T09%3A46%3A26Z&se=2026-08-21T09%3A57%3A26Z&sr=c&sp=r&sig=5lwBzDTJF52%2BS9tUfWiNxjCAv3O0Wt7jXUhETNMCRSc%3D "Eine neu hinzugefügte Maschine")
A newly added machine
Situation | Possible cause | Action |
|---|---|---|
The machine has been newly added. | It can take up to four hours for the data to appear. | Please check again later if the data is displayed. |
The machine does not display any data even after a long time. | The machine is not connected to tapio correctly. | Try to access the machine with another app (e.g. machineBoard). |
The machine displays data in the machineBoard. | The machine does not meet the requirements. | Please check the requirements. |
The data of the machines are not up-to-date
The data is always collected in small packets and then sent to the cloud to save data volume and thus relieve networks. As a rule, the time delay should not be longer than 1-2 hours.