Help Menu

Our goal is to provide you with easy-to-use and intuitive apps. However, if any problems or difficulties arise, we will not let you down.

For this purpose, a help menu can be called up directly in each app via the support symbol .

Depending on the app, you will be offered different menu items:

• Documentation

• FAQ

• Email Support

• Activation of support access

If a HOMAG is assigned to an app, a link will also appear that leads directly to the HOMAG CUBE diagnostics page .

Documentation

This link will take you directly to the relevant section in our online documentation.

FAQ

Find answers to frequently asked questions about your app.

Email Support

In case of an error, please send an email directly to our software support. This allows us to ensure that the error is dealt with efficiently and promptly in the right place. Clicking on  "Email support" will automatically open an email window. All relevant data such as customer name, app and app version as well as the user are already automatically entered in the e-mail. Include a detailed description of the error message, ideally supported by 1-2 screenshots.

If you are unable to contact software support within the app, please send an email to hotline@homag.com and add your details manually.

Activation of support access

This link will take you to your administrator area at My tapio. Here you can use the question mark symbol to give HOMAG service employees access to your tapio company account or certain apps. The service employee of your app is added as a user within a time limit and can immediately support you in dealing with your app and your data. Select your dedicated service partner and set the duration of access.

HOMAG CUBE

This link will take you to a diagnostic page for your HOMAG CUBE. In the Apps section, you'll find an overview of all your apps and web apps. In the "Shop Floor" area, all HOMAG CUBEs that you have assigned to your workstations are displayed. You can check the status at any time via the "Status" column.

For further diagnostics, select a HOMAG CUBE from the list. On the diagnostics page , your employee, who is registered as an administrator at tapio, can also access the advanced diagnostics. Here, further details can be diagnosed for service purposes, e.g. company goods updates, CPU temperature or network settings.