The sR Connect machine update is mandatory for the machines and installs the latest serviceRemote Starter software. Download the sR Connect update and place it on the machine. You will receive the link by e-mail when you order an sR Bridge.
serviceRemote Starter Premium
Smooth use of serviceRemote can be guaranteed with the Windows 10 operating system. Functionality under Windows 7 cannot be guaranteed because of dotNet. Open the update folder after logging on to Windows as an administrator (see Chapter 5.3). After installation, log in again as a normal machine user. Start remote diagnostics via the powerTouch menu (powerTouch → other apps → start remote diagnostics → remote diagnostics) and confirm the notification messages (see chapter 5.4).
serviceRemote Starter Classic
The serviceRemote Starter Classic Update is suitable for the operating systems Windows7, Windows XP, Windows NT. It replaces the existing scripts in the background during installation. Remote diagnostics are started and stopped using the old shortcuts and soft keys.
Download sR Bridge Connect Machine Update
Download the sR Bridge Connect machine update using the download token you received by email.
You can find more detailed information about the download here: HOMAG Update Agent | Overview
If you do not download the update on the machine, copy the update to a USB stick or transfer it to the machine via network.
Install Update
To install the update on the machine, you need administrator rights. To do this, switch to the the user.
Then, you can push the update to the machine and run it .
See how to install the update here!
Settings and Configuration
Settings and configuration of the serviceRemote Bridge.
Pairing Mode Premium Starter
Put sR Bridge in pairing mode. To do this, press and hold the internal button on the sR Bridge for 15 seconds. The LED light will start flashing in magenta. From now on, the sR Bridge is ready to integrate new machines for 15 minutes.
Start remote diagnostics on the machine. In the remote diagnostics software, click the BridgeNeighbour button. The machine now searches the network for the sR Bridge. This may take a few minutes.
If the machine and the sR Bridge are found, the sR Bridge will be displayed in the window. Select the sR Bridge and click OK. The machine and the sR Bridge are now connected to each other, and this step must be repeated once on each machine.
Click the "Bridge Neighbour" button if you want to connect the machine to the sR Bridge.
How to connect the sR Bridge to your machine – step by step.
Pairing Mode Classic Starter
Put sR Bridge in pairing mode. To do this, press and hold the internal button on the sR Bridge for 15 seconds. The LED light will start flashing in magenta. From now on, the sR Bridge is ready to integrate new machines for 15 minutes. Start remote diagnostics on the machine. A command box will open.
All found sR bridges in the network will now be listed. Now enter the IP address of the sR bridge you want to connect the machine to and confirm with Enter. This step must be repeated once on each machine.
Set up two-factor authentication
Scan the QR code on one of the enclosed labels. On the HOMAG website, you can set up two-factor authentication "2FA", among other things . The "2FA" is available in the countries where tapio is available. You can see a list of countries on the Regional Availability page. Adding phone numbers is not available at this time.
Navigate to the HOMAG Authenticator website on https://qr.serviceremote.net .
How to set up two-factor authentication – step by step!
On the HOMAG Authenticator page, log in with your tapio account. Then your sR Bridge device(s) will appear here. Select the device to which you want to add an email address and click on Add e-mail address.
Enter your first and last name, email address, and click send request.
A confirmation email will be sent to the email address entered. Once you have confirmed them, the 2FA emails will be sent.