Our goal is to provide you with easy-to-use and intuitive apps. If problems or difficulties still arise, we will leave you not alone.
Please call up the help menu via the main menu at the top right.
Different menu items are offered depending on the applications.
Link to our online documentation docs.homag.cloud.
Here you will find frequently asked questions and the answers.
E-Mail to support
A click on this link automatically generates an E-Mail. Important data are already filled in for you, e.g. sender, recipient, product concerned, tapio subscription name, tapio user name and licence type. Simply add your personal message and send the E-Mail to our hotline support.
Enable support access
Link to your tapio administrator interface: my.tapio.one.
Here you can activate access to your app or web app for support via the menu item "Support access". The HOMAG service employee is added as a user of your app for a limited period of time and can immediately support you in dealing with your app and your data.
Link to your diagnostic page my.homag.cloud.
In the "Apps" area you get an overview of all your apps and web apps:
The "Shopfloor" area displays all the product sets you have purchased. The status of the connected components, e.g. HOMAG CUBE, LED strips and printers, can be checked at any time via the "Status" column.
For further diagnosis, the product set can be chosen in the list.
On the diagnostics page, your staff member who is logged in to tapio as an administrator can also access the advanced diagnostics. Here, even more details can be diagnosed for service purposes, e.g. firmware updates, CPU temperature or network settings.