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Diagnosis via Internet

You can access diagnosis via the Internet using my.homag.cloud. All CUBEs are listed here (assigned to the workstations accordingly). Depending on the authorization of the registered tapio user, various status information of the HOMAG CUBE can be retrieved.

How do I reach the "basic diagnosis"?

Requirements:

  • Onboarding of the HOMAG CUBE must already have been successfully completed via the corresponding product.
  • The user of the basic diagnosis must already be logged in with his login via my.homag.cloud.

1. Reading out the serial number of the HOMAG CUBE

  • Take a look at the type label on the CUBE.
  • Note the serial number (19 digits).

2. Navigate to individual HOMAG CUBEs in my.homag.cloud

  • Select the menu item "Shopfloor".
  • Select the HOMAG CUBE with the corresponding serial number in the list.

3. Read out informationen of the HOMAG CUBE 

  • Area 1
    The path of the respective HOMAG CUBE is displayed in my.homag.cloud via the menu bar. The arrow on the left side can be used to navigate back to the overview of the listed CUBEs. The menu icon on the right side can be used to make settings for my.homag.cloud (Attention: not directly for the HOMAG CUBE).
  • Area 2
    In addition to the host name of the CUBE, the header also displays the assigned workstation and an overall status of the CUBE's hardware.
  • Area 3
    In the third area you can see further status and properties of the hardware of the CUBE:
    • Status: Listing of all services and their status.
      In case of errors, but also warnings and the request of user actions, further information can be read out here via the blue information button.
    • Firmware: Display of all information on the currently installed firmware of the HOMAG CUBE.
      Even after a firmware update, the "Release Notes" entry can be used to track which improvements and new functions have been installed with the new firmware.
    • Network: Display of various information regarding the local network.
      Certain properties here may be helpful for the network administrator when integrating the CUBE into their own network or in case of emerging connection problems.
    • System: The user can also read out here further information from the CUBE.

What other information do I receive with the "extended diagnosis"?

Requirements:

  • Onboarding of the HOMAG CUBE must already have been successfully completed via the corresponding product.
  • The user of the advanced diagnosis must already be logged in with his login via my.homag.cloud.
  • The user of the advanced diagnosis must be in the tapio user group "Administrator".

1. Navigate to individual HOMAG CUBEs in my.homag.cloud

  • Select the menu item "Shopfloor".
  • Select the HOMAG CUBE with the corresponding serial number in the list.

2. Navigate to advanced diagnosis

  • An additional button "Activate extended diagnosis" appears in the basic diagnosis.

3. Hardware features

  • After the extended diagnosis has been activated, additional information on the hardware properties of the HOMAG CUBE appears.
    • In the "Overview" tab, the most important information and states of the HOMAG CUBE are clearly displayed, similar to the basic diagnosis.
    • In the "System" tab, you can see extended system information. For example, the current temperature of the CUBE or other network properties of the CUBE that are relevant for the network administrator can be read out here.
    • The "Devices" tab lists the devices connected to the HOMAG CUBE. If a printer or LED strips are connected to the CUBE, the corresponding values of these devices can be displayed here.
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