First Steps

The serviceAssist app is available as a Classic and Advanced license.

  Classic Advanced
Maintenance overview
Remote diagnostics history
Spare parts history
Machine documentation
Proposed solutions  

Machine overview

All machines registered in tapio are displayed in the machine overview. You can access machine-specific features by clicking on the machine and cross-machine features via the menu on the right.

Machine Documentation

The app always provides the latest documentation for all machines registered in tapio.

Diagnostics history

The Diagnostics history area provides an overview of all service accesses that have taken place in the past.

Spare parts history

In the spare parts history area, all orders including details are listed. You can filter by machine number or time period to identify details that have already been ordered and, if necessary, order them again directly via the "eShop" button.

Maintenance overview

In the maintenance overview you get an overview of all maintenance of your machines connected to tapio and you can view the details per machine including the maintenance instructions.

Suggested solutions

With the serviceAssist app, we offer our customers help to help themselves and thus the possibility to prevent machine malfunctions in many cases or to remedy them themselves. As soon as serviceAssist detects unusual changes to the machine or a malfunction occurs, it searches for solutions. If a solution is found, it is displayed in the app with information on the implementation time and probability of success. For this purpose, the app draws on a large pool of experience and information.

With one click to the app


More info about the app