First Steps
The serviceAssist app is available as a Classic and Advanced license.
- serviceAssist Classic
Includes the license for the remote diagnostics technology of the future - serviceRemote, overview of your remote diagnostics history and access to your machine documentation via the web app. - serviceAssist Advanced
Suggested solutions with step-by-step instructions for specific error messages for selected machines.
Machine overview
The machine overview displays all machines registered in tapio.
Documentation
The app always provides the latest documentation for all machines registered in tapio.
Suggested solutions
With the serviceAssist app, we offer our customers help to help themselves and thus the possibility to prevent machine malfunctions in many cases or to remedy them themselves.
As soon as serviceAssist detects unusual changes to the machine or a malfunction occurs, it searches for solutions. If a solution is found, it is displayed in the app with information on the implementation time and probability of success. For this purpose, the app draws on a large pool of experience and information.
Suggested solutions to a detected error are displayed sorted by probability of success.
Each proposed solution includes instructions on how to eliminate the change/disruption.
If no solution suggestion is helpful, you will be given the opportunity to contact the service directly.
Proposed solutions that are implemented are logged.
Diagnostics history
The Diagnostics history area provides an overview of all service accesses that have taken place in the past.
Overview of all service accesses to machines.
Spare parts history
In the spare parts history area, all orders including details are listed. You can filter by machine number or time period to identify details that have already been ordered and, if necessary, order them again directly via the "eShop" button.
