No data
No machines are displayed
No machines are displayed
If no machines are displayed in the app yet, please proceed as follows:
- First check the requirements to see if your machine is compatible or can be retrofitted.
- You need one license per machine. You can purchase licenses for MMR Mobile in the tapio store.
- Register your machine in tapio.
- Assign the license in tapio to the corresponding machine.
- Within 4 hours your machine should be displayed in MMR Mobile.
The machine displays "no data available"
A newly added machine
| Situation | Possible cause | Action |
|---|---|---|
| The machine was newly added. | It can take up to four hours to display the data. | Please check again later whether the data is displayed. |
| The machine does not show any data even after a long time. | The machine is not correctly connected to tapio. | Try to access the machine with another app (e.g. machineBoard). |
| The machine displays data on the machineBoard. | The machine does not meet the requirements. | Please check the prerequisites. |
The data of the machines are not up-to-date
The data is always collected in small packets and then sent to the cloud to save data volume and thus reduce the load on networks. As a rule, the delay should not exceed 1-2 hours.