09/28/2023

Help in case of problems: Help menu and support process for questions or problems with the apps

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Calling the help menu via the support icon

In case of an error, an e-mail should be sent directly to our software support. This is the only way we can ensure efficient error handling

All relevant data such as customer name, app and app version as well as the user are already automatically entered in the email.

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Our goal is to provide you with easy-to-use and intuitive apps. However, if problems or difficulties arise, we won't let you down.

For this purpose, a help menu can be called up directly in each app via the support icon.

Depending on the app, you will be offered different menu items here:

• Manuals
• FAQ
• Email to support
• Enable support access

If a HOMAG CUBE is assigned to an app, a link to the diagnostics page of the HOMAG CUBE also appears.